Privacy Policy

The MOT and Service Hub is a vehicle MOT testing and service centre located at 3 Amenity Way, London, SM4 4AX. We are the data controller responsible for your personal information. If you have any questions or concerns about how we handle your data, please contact us at [email protected] or call 07349 914769.

When you make a booking, submit an enquiry, or use our services, we may collect the following personal information:

• Full name • Phone number • Email address • Vehicle registration number • Payment details (processed securely — we do not store full card details) • Preferred appointment date and time • Details of the service or repair required

We only collect information that is necessary to provide our services to you.

We use your personal information to:

• Book and confirm your MOT or service appointment • Contact you regarding your booking or vehicle • Process payment for work carried out • Send reminders for upcoming or due MOTs and services (where you have consented) • Comply with our legal obligations

We will never use your information for unsolicited marketing without your explicit consent.

Under UK GDPR, we process your personal data on the following legal bases:

• Contract: to fulfil a booking or service you have requested • Legal obligation: to comply with applicable laws and regulations • Legitimate interests: to manage our business, respond to enquiries, and improve our services • Consent: where you have opted in to receive reminders or communications from us

We take the security of your personal information seriously. Your data is stored securely and we apply appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse.

Payment information is processed securely and we do not retain full card details on our systems. Our website uses HTTPS encryption to protect data transmitted between your browser and our server.

Access to your personal data is restricted to staff who need it to carry out their role.

We do not sell, rent, or trade your personal information to any third parties. We may share your data only where necessary with:

• Payment processors, to handle transactions securely • Email or communication service providers, to send booking confirmations and reminders • DVSA or other regulatory bodies, where required by law

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. In general:

• Booking and service records are retained for up to 6 years for accounting and legal purposes • Marketing consent records are kept until you withdraw consent

You may request deletion of your data at any time by contacting us, subject to any legal obligations we have to retain it.

Under UK data protection law, you have the right to:

• Access the personal information we hold about you • Request correction of any inaccurate information • Request deletion of your information (the right to be forgotten) • Object to or restrict how we process your information • Withdraw consent at any time where processing is based on consent • Request a copy of your data in a portable format • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113

To exercise any of these rights, please contact us at [email protected].

Our website uses cookies to ensure it functions correctly and to understand how visitors use the site. A cookie consent notice is displayed on your first visit. We do not use cookies to track you across other websites or for advertising purposes.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page shows when it was last revised. We encourage you to check this page periodically.